Pension Payment Update: Resolving System Issue for Affected Customers

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Pension Payment Update: Resolving System Issue for Affected Customers

11/21/2024 1:58:33 PM

The National Insurance Board (NIB) wishes to inform the public, particularly our valued pensioners, that due to an unexpected issue with our insurance management system, there has been a delay in the processing of pension payouts affecting approximately 1% of pensioners, or 400 individuals.

This delay impacts payments originally scheduled for November 19, 2024 (direct deposits), and November 21, 2024 (cheques), covering pension payouts for both the months of November and December 2024.

Those affected will be issued payments via cheque. Pensioners in New Providence may collect their cheques at NIB Headquarters on Baillou Hill Road starting Monday, November 25, 2024, at 9:00 a.m. Pensioners in the Family Islands may collect their payments at their Local Office beginning Wednesday, November 27, 2024, at 9:00 a.m.

We sincerely apologize for any inconvenience this may have caused and thank our pensioners for their patience and understanding as we address this matter, Further updates will be posted on our website at www.nib-bahamas.com or via our official Facebook page. Inquiries regarding pension payments may be directed to 502.1882, 502.1708, 502.1718, 396.1970 or 502.1702.

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