Frequently Asked Questions NIB Enhancements

Frequently Asked Questions

Below you will find frequently asked questions relating to:
  • National Insurance and NIB in general
  • Short Term Benefits
  • Long Term Benefits
  • For Employers
  • People without work permits

Why is NIB making these changes? 
In 2013, NIB implemented a new Insurance Administration System to update and modernize the delivery of services. As part of this effort, the NIB’s new insurance management system will be enhanced. The new system will make it easier for Bahamians to submit claims, register, pay contributions and get information. 

What is the benefit of these changes? 
Enhancements to NIB’s system will provide faster service for customers, access to direct deposits, shorter wait times, and a more modern system overall. 

What do I need to do before the transition period? 
For a smooth transition, persons needing to be registered for the first time are encouraged to come in to be registered before March 10.  

How long will it take to make enhancements?
The transition period will last for two weeks, intermittently, beginning on March 10. 

Will I receive my benefits during the transition period? 
Yes, customers who are receiving benefit payments before this period will continue to receive their payments with no interruption. However, some delays in processing will occur for new claims, as these will be processed manually during the transition period. 

How long will claims take to process during this period?

Short-term benefits already in payment at March 10 (i.e. continuous claims) will be prepared in advance and paid at normal payment dates.

Long-term benefits and assistance currently in payment, including the Disablement Benefit, will be paid as normal.

How will I receive statements during this period?  

The Registrants Self Service facility will be suspended during the transition period and Online Statements will not be available for download or viewing during this period. Similarly, there will be no in-office printing of contribution statements during this period.

Can I still register for a smart card?

There will be no printing of smart cards between March 10 – 12 and March 25 – 29, 2016.