News

The National Insurance Board has partnered with SunCash, a regulated Supervised Financial Institution, Non-Bank Money Transmission Service Provider, to provide innovative, safe and timely payment option(s) to persons in the Government Unemployment Assistance Programme, who have not provided NIB with current or correct banking information during the application process. For customers using this service, there is no need to visit NIB’s offices. Your funds will be received safely via NIB-issued SunCash voucher that can be redeemed at a SunCash Store or applied to the SunCash mobile wallet via the APP. Once issued by NIB, in both instances funds will be available same day to you.

This partnership marks an important move by NIB to deliver digital payment options to its customers, as cheques have become increasingly more difficult as a reliable payment method – particularly in the time of COVID 19.

Those who are receiving payments through Sun Cash may contact Sun Cash via customer service (393-4778) or toll free 242-300-4SUN or Whats App at 829-9837 or 829,9838 or via e-mail at customerservice@mysuncash.com or NIBsuncash@mysuncash.com if necessary to set up the Sun Cash app or to redeem the digital voucher. As of this evening, Sun Cash will begin onboarding and processing your payments which will be available beginning Tuesday 14th April, 2020.

For those who have opted to receive a cheque payment, cheques will be available beginning at 1pm on Friday 17th April, 2020 from the appropriate NIB Office. A collection schedule will be issued to ensure appropriate social distancing.

Relevant customers have received email notifications via the email addresses they provided in their applications.