News

Last year, staff of the National Insurance Board (NIB) embraced the slogan “Excellent Customer Care Starts With ME!” At NIB’s 2010 Leaders Conference, held on Paradise Island in January, Director Algernon Cargill told leaders that the focus of this excellent care must not be limited to the external customer, but should be directed to the internal customers as well. To demonstrate his administration’s commitment to promoting the wellbeing of the internal customer – NIB staff – he announced a number of initiatives, including the establishment of a “Director’s Award” which would annually honor those individuals whose outstanding achievements, dedication, leadership, customer service and expertise would have made a significant impact on the organization and its mission over the previous year.

Upon announcing the initiative, Director Cargill presented the first ever Director’s Award to Gregory Collie, Senior Manager responsible for the Special Compliance Unit, hailing him as a consummate team player, whose stewardship and commitment to excellence advanced the objectives of NIB in 2009.

Collie led the reorganization and consolidation of the Compliance and Special Compliance Units into the Inspectorate unit, which was NIB’s first initiative to centralize those key processes. This effort produced excellent results, inclusive of record contributions for 2009 of some $160.3 million. He also led the initiative to increase employer compliance and in cases where there was unwillingness to settle NIB outstanding contributions, recommendation of the prosecution of delinquent employers.

Greg Collie has been employed with NIB since September 22, 1986, when he joined the ranks of Inspector. On January 1, 1990, he was promoted to Assistant Manager of the Inspectorate; on April 8, 1995, he was promoted to Manager of Compliance; on December 1, 2004, he was promoted to Senior Manager assigned to the Wulff Road Local Office; from January 1, 1999 to January 1, 2000, he managed the Grand Bahama Offices as Regional Manager.

Director Cargill thanked Collie for his work ethic, passion, dedication and persistence. He also encouraged other NIB leaders to continue to strive for excellence.



Photo Caption: Greg Collie, Senior Manager in charge of the National Insurance Board’s Special Compliance Unit, was awarded the first ever Director’s Award at the start of the 2010 Leaders Conference in January. He is pictured (center) flanked by Algernon Cargill, Director and Richenda King, Vice-President for Human Resources and Training.